For water utilities to truly excel, they must focus on customer service, play a collaborative role in smart cities and optimize data for intelligent asset management. Driven by advancements from other utility providers, customer demand is rising for increased two-way communication on water usage and rates.
Ralph Eberts, Executive Vice President for Black & Veatch management consulting, explains how water utilities can enhance the customer experience.
Water Industry Report: Embracing the Customer Relationship black mirror season 5 | |
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| Science & Technology | Upload TimePublished on 5 Jun 2017 |
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